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Vonage- Business Phone, VoIP, Communication APIs, Contact Center




AI & Big Data Reporting

Vonage is multinational VOIP company providing cloud communications provider, operating as a subsidiary of Ericsson. Vonage offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centers and Communications APIs.


  • To successfully construct a comprehensive big data solution, expertise in Business Intelligence (BI), Big Data, and Artificial Intelligence (AI) is imperative. These specialized skills are instrumental in not only developing the technical infrastructure required for handling vast datasets but also in extracting meaningful insights from the data.
  • Collaborate closely with the internal business team to define the business objectives and develop insights to enable faster decision making Work alongside internal IT & BI team to ensure the highest levels of data security and confidentiality.

Key Objectives

  • The goal of integrating BI, Big Data, and AI is twofold: understand intricate business data and derive actionable insights. Using advanced analytics techniques like predictive modeling and machine learning, businesses uncover valuable patterns and trends in their datasets.
  • These insights drive improved decision-making across the organization, impacting strategic planning, resource allocation, marketing, and customer segmentation. Leveraging BI, Big Data, and AI expertise enables stakeholders to make informed decisions based on empirical evidence and data-driven analysis.
  • Incorporating BI, Big Data, and AI into a solution enables businesses to maximize their data assets. Converting raw data into actionable insights provides a competitive advantage, fosters innovation, and facilitates adaptability to market changes.



The development of a robust big data solution marks a significant milestone in leveraging data assets effectively within an organization. This solution encompasses various components such as data ingestion, storage, processing, and analysis capabilities, designed to handle large volumes of data efficiently.

Furthermore, the integration of AI solutions within the big data framework enhances the organization's analytical capabilities by automating the identification of key trends and patterns within the data. These AI algorithms can sift through vast datasets, uncovering valuable insights and correlations that may not be readily apparent through traditional analysis methods. By leveraging machine learning algorithms, predictive analytics, and natural language processing techniques, organizations can gain deeper insights into customer behavior, market trends, and operational efficiencies.

Moreover, building comprehensive reports for business stakeholders is an essential aspect of the big data solution. These reports serve as a means of communicating insights derived from the data in a clear and actionable manner. By presenting key findings, trends, and recommendations in a structured format, stakeholders can make informed decisions and drive strategic initiatives effectively. These reports may include visualizations such as charts, graphs, and dashboards, providing stakeholders with a holistic view of the data and enabling them to identify opportunities and mitigate risks.

Technology used

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Overall, the development of a big data solution, coupled with AI-driven insights and comprehensive reporting, empowers organizations to unlock the full potential of their data assets. By harnessing these capabilities, Vonage was able to drive innovation, improve operational efficiency, and gain a competitive edge in today's data-driven landscape.

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