Platforms
Loan approvals at the bank were slow. Applications often took days to process, requiring manual underwriting. In a competitive market, customers weren’t willing to wait – they would simply apply elsewhere and take whichever bank said “yes” first.
Adding to this, all approved customers received the same interest rate, regardless of risk. This meant the bank missed out on pricing efficiency and left margins on the table.
The bank needed an automated credit scoring and decisioning system. It had to integrate bureau data, customer history, and transaction behavior to make instant decisions. Beyond approval, the system also needed to recommend fair interest rates based on customer risk profiles.