Gener8 Ad Blocker
Modernizing Loan Collections & ECL Reporting
Platforms
Web, Mobile App
Freeing Capital & Accelerating Recovery with Smarter Collections
Challenge
The bank’s loan collections process was outdated and fragmented. Data about overdue loans traveled across multiple spreadsheets, SharePoint folders, and emails. Field agents received incomplete or inaccurate information, leading to wasted visits and delayed action.
During COVID, the government allowed payment holidays on loans. But the bank’s core system couldn’t process these exceptions correctly – treating many loans as delinquent even when customers were legally not required to pay. The result was messy reporting, months of delay, and excessive capital being set aside under Expected Credit Loss (ECL) requirements. Money that could have been lent out again sat idle.
Solution
The bank needed a unified, end-to-end platform for managing collections. This platform had to integrate directly with the core system, track exceptions like payment holidays, provide accurate real-time loan status, and guide recovery agents more effectively. It also needed to feed accurate data back into risk and finance teams so ECL provisions reflected reality, not outdated spreadsheets.
How Innovify Helped
- Integrated with core systems via REST APIs (Java/SpringBoot).
- Built exception-handling logic into the collections workflow.
- Developed a React Native mobile app for field staff.
- Delivered Tableau dashboards with live ECL updates.
Technology used
Results
- 70% faster delinquency resolution.
- 25% reduction in capital reserves through accurate ECL reporting.
- Reporting accuracy improved from 70% → 98%.
- Hundreds of millions in capital freed for new lending.
