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Challenge
Tool theft is a persistent problem for tradespeople. Many rely on manual lists, paper receipts or outdated spreadsheets to manage tool inventories. Claims processes are slow, documentation is incomplete and insurers struggle to validate losses quickly.
ARMD set out to digitise this entire ecosystem, but the complexity was significant. A fully cloud-native, API-first Insurtech platform was needed to manage assets, verify ownership and speed up claims, without compromising compliance or security.
The platform had to integrate with insurers, payment providers, IoT hardware and retail data sources. It also had to offer real-time accuracy and seamless onboarding for users who often have little time for digital admin.
Client Review
"I've found them to be flexible and useful if you need the ability to scale the team up and down as needed."
Key Objectives
- Build a cloud-native Insurtech platform for tradespeople
- Digitise tool inventories with instant verification of ownership
- Enable automated, high-trust claims workflows
- Integrate with insurers, underwriters and payment partners
- Implement secure data pipelines and a compliance-ready architecture
- Deliver a mobile-first experience for quick onboarding
- Create a scalable foundation for ARMD's insurance products and marketplace
Solution
- A fully digital insurance and asset-protection platform was engineered to streamline the entire lifecycle of tool ownership and claims.
- A cloud-native backend provided real-time accuracy, secure data flows and high availability. An API-first architecture let ARMD integrate insurance products, payment providers and retail data sources without friction.
- A mobile-first interface let users scan, register and manage tools instantly. Digital proofs of ownership were held in secure data pipelines, creating a verifiable record for future claims.
- Automated claims workflows were introduced. When a theft occurred, users could submit digital evidence, select the affected tools and trigger insurer-side validation without paperwork. The system produced structured, compliance-ready data that reduced assessment time and improved claim approval speed.
- A scalable microservices-based architecture made it possible to launch new features, such as risk scoring, asset tracking and tailored cover, without interrupting the platform. A CI/CD pipeline supported rapid iteration and continuous improvement.
Results
- Digital tool inventories reduced friction during claims and improved accuracy
- Automated workflows shortened claims timelines and increased user trust
- API-first integrations strengthened insurer collaboration and data exchange
- Mobile-first onboarding improved product adoption among tradespeople
- A cloud-native architecture enabled fast scaling of insurance products and new service lines
- ARMD gained a modern Insurtech infrastructure built for long-term growth
Building embedded insurance or a modern insurtech platform? See our embedded finance and digital wallets work, explore our AI & ML Development services, or talk to our team.
